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Passenger Assistance

For passengers who need extra assistance on their journey Bailey Gardiner are here to help.. Unlike many of our competitors, not only do we provide accessible minicabs and minibuses but we also ensure our staff are highly trained for your special needs too.

Key staff specialise in Passenger Assistance

As well as being trained in emergency first aid, manual handling and managing challenging behaviour, each of our key staff members have undergone training known as PATS (Passenger Assistance Training Scheme).

This essential training ensures that they are aware of the legal and practical implications surrounding the role of passenger Assistance. Subsequently our drivers improve passenger safety and

comfort by providing the skills and information for passenger assistants to understand and meet the needs of their passengers.

Support for special requirements

Our passenger support staff are especially trained in how to meet the specific needs of any particular customer group who may have special requirements.

If you or a member of your group has will need special requirements on their journey please do not hesitate to contact us.

For further information or to take advantage of our specialist services please telephone 020 8523 3333, where a member of our team will be happy to assist you.

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