London’s Premier Minicab Service
Call us on:
020 8523 3333
020 8527 1000
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FAQ's
General Enquiry

Q: How would I be able to get a receipt for a journey I have made using my credit card?

A: We recommend that you normally ask the driver, however we are more than happy to email you a receipt. Please complete our online form on the receipts page and we’ll email you one across.

Q: How would I be able to get a receipt for a journey I have made by using cash?.

A: We recommend that you normally ask the driver, however we are more than happy to email you a receipt. Please complete our online form on the receipts page and we’ll email you one across.

Account Enquiry

Q: Does your company charge for the car parks at Airports and if yes, how much?

A: At Bailey Gardiner, we always track flight landing times for your convenience so to ensure that any car parking charges are kept to a minimum. We ONLY charge the exact car park fees (fees can be found on all Major Airport Websites) and if there is any additional waiting time after the initial 30 minute grace period.

Q: Regarding Airport transfers, does your company charge waiting times at Airports?

A: At Bailey Gardiner, we always track flight landing times for your convenience and to ensure that any parking or waiting charges are kept to an absolute minimum. We always allow a 30 minute grace period from when your flight lands. Any waiting time over the initial 30 minutes grace period will be charged accordingly.

Q: I would like to Open a Corporate Account, how do I do this?

A: If you are interested in opening a Corporate Account with us, please feel free to look through our Corporate Accounts page, where all the benefits of having an account are explained. If you require further information please complete our online account application form and we’ll be in touch swiftly. Alternatively, please dial 020 8523 3333 where a member of our team would be happy to assist you..

Q: What do I do if my flight time changes or if my flight has been delayed?

A: When you book a Airport Transfer with Bailey Gardiner we always ask for your flight arrival details, this enables us to monitor your flight. Therefore there’s no need to inform us of any changes.

Airports Enquiry

Q: We have left a personal item in one of your vehicles, how do I re-claim it?.

A: Any property found in any of our vehicles is always is returned to our Head Office and secured until you are able to collect it. You can contact us on 020 8523 3333 or alternatively click this link or email us on [email protected]

Q: I would like to find out just how much luggage space you have in your vehicles?

For more information click here.

Q: What if i need to cancel a booking?

A: Please contact us within a reasonable time frame, if however a driver has already been dispatched and they have covered part of the distance to your pick up location, then a cancellation fee may be charged. We always calculate this charge based on the amount of mileage the driver has travelled.

Lost Enquiry

Q: If I book a vehicle with Bailey Gardiner, how will I know when it has arrived up?

A: GPS Tracking: Each Bailey Gardiner vehicle is fitted with a GPS enabled mobile dada unit. Drivers receive details of their job bookings on this mobile unit, including the name, telephone number, pick up and drop destinations of the passenger. Each driver’s exact movement, location and actions are updated live onto our system whereby our controllers can then monitor the progress of multiple bookings/multiple drivers in real time. So if you were to telephone one of our telephonist’s, they would be able to give you the precise location of your driver at any given time.

SMS Text Messages: We send each of our customers a SMS text message informing them when their vehicle has arrived at their pick up location. The text message includes the vehicles registration, make and model, so that the customer can identify their vehicle, safe in the knowledge that they are boarding the correct vehicle safely.

Ring Back: Driver simply activates a button on his data terminal when they are outside their customers pick up location. This system will automatically telephone the customers telephone twice; informing them that their vehicle has arrived. Reduces waiting time for both driver and customer.

Q: What if I cannot locate my driver?.

A: Each Bailey Gardiner vehicle is fitted with a GPS enabled mobile dada unit. Drivers receive details of their job bookings on this mobile unit, including the name, telephone number, pick up and drop destinations of the passenger. All our driver’s movements, location and actions are updated live onto our system whereby our controllers can then monitor the progress of multiple bookings/multiple drivers in real time. You can simply telephone us on 020 8523 3333 and one of our telephonist’s will provide you with the precise location of your driver and his/her vehicles registration, make and model to ensure you board the correct vehicle

Require Further Assistance?

           
Contact Us Online T: 020 8523 3333 Or E: info@baileygardinercars.co.uk
           
 
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